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A DISTINCTIVE CUSTOMER EXPERIENCE REQUIRES ALIGNMENT OF ALL COMPANY RESOURCES.

Our products and services have helped create the customer culture for dozens of iconic brands.

RICHEY SPORTS & ENTERTAINMENT

Backed by decades of experience with the world’s top hospitality and entertainment brands, we deliver customized research guaranteed to elevate your customer’s experience. Plus, we collaborate with leading experts in game and stage production.

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RICHEYTX

Develops products and services that deliver actionable business intelligence.  For example, Metis utilizes big data algorithms to search and synthesize thousands of contextual responses and sentiments of customers, employees, and competitors.  DGE explores the effectiveness of your Digital Guest Experience.

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BRAND AND EXPERIENCE DEVELOPMENT…

Every brand has customer-related standards and a pleasant-sounding mission statement. But few companies truly have a robust Culture of the Customer. It’s more than standards, training and platitudes. Achieving distinctive customer experience requires alignment of all company resources and the managers who will make it happen.

The payoff is new levels of loyalty and connection with your customers.

We’ve been doing this for nearly thirty years with some of the best known customer-experience brands in the world, like Disney, the National Football League (NFL), Four Seasons Hotels, Viking Cruises, Peninsula Hotels and dozens of others across 80 countries. Each year we undertake a few interesting, challenging projects where we can really make a difference.

Your project would be personally handled by David Richey and the Richey team of top experts.


Design the perfect customer experience for your brand.
Continuously evaluate your progress.


HOW IT WORKS

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DESIGN

We work with your team, from the C-Suite to the shop floor to design and describe the customer experience you need to succeed

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DELIVER

We assess the organization’s readiness to execute the customer experience. Our top five areas of focus are Management, Policies, Training, Budget and Communications. Then we help you strategize the rollout of the new initiative.

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EVALUATE

We remain engaged over the long term – we’re not fair weather friends. We’ll help set up assessment tools and participate in continuous improvement processes and strategies.

Perfecting the Culture of the Customer

1.415-433-6622
If you’d like to find out if we’re a good match for your objectives, contact us.

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