SEPARATE YOURSELF FROM THE COMPETITION.
Design the perfect customer experience for your brand.
HOW IT WORKS
We work with your team, from the C-Suite to the shop floor to design and describe the customer experience you need to succeed
We assess the organization’s readiness to execute the customer experience. To achieve true CX design alignment, we focus on Management/Policies, Messaging, and Budget. Then we help you strategize the rollout of the new initiative.
We remain engaged over the long term – we’re not fair weather friends. We’ll help set up assessment tools and participate in continuous improvement processes and strategies.
We’ve helped dozens of iconic brands create their unique customer culture.
BRAND AND EXPERIENCE DEVELOPMENT…
Every brand has customer-related standards and a pleasant-sounding mission statement. But few companies truly have a robust Culture of the Customer. It’s more than standards, training and platitudes. Achieving distinctive customer experience requires alignment of all company resources and the managers who will make it happen.
The payoff is new levels of loyalty and connection with your customers.
We’ve been doing this for nearly thirty years with some of the best known customer-experience brands in the world, like Disney, the National Football League (NFL), Four Seasons Hotels, Viking Cruises, Peninsula Hotels and dozens of others across 80 countries. Each year we undertake a few interesting, challenging projects where we can really make a difference.
ALSO FROM RICHEY
RICHEY SPORTS & ENTERTAINMENT
Backed by decades of experience with the world’s top hospitality and entertainment brands, we deliver customized research guaranteed to elevate your customer’s experience. Plus, we collaborate with leading experts in game and stage production.
Develops products and services that deliver actionable business intelligence. For example, Metis utilizes big data algorithms to search and synthesize thousands of contextual responses and sentiments of customers, employees, and competitors. DGE explores the effectiveness of your Digital Guest Experience.
Perfecting the Culture of the Customer
If you’d like to find out if we’re a good match for your objectives, contact us.